Terms and Conditions
These Terms, together with any and all other documents referred to herein,
set out the terms under which Food Products are sold by Us to consumers
through this website, www.eastathome.com (“Our Site”). Please read these
Terms and conditions carefully and ensure that you understand them before
ordering any Food Products from Our Site.
1. Definitions and Interpretation
1.1 In these Terms and conditions, unless the context otherwise requires,
the following expressions have the following meanings:
|“Contract”||means a contract for the purchase and sale of Food|
Products, as explained in Clause 8;
|“Food Products”||means the products sold by Us through Our Site;|
|“Order”||means your order for Food Products;|
|“Order Confirmation”||means our acceptance and confirmation of your Order;|
|“Order Number”||means the reference number for your Order; and|
|“We/Us/Our”||means East at Home, whose main trading address is 137 Old St, Ashton Under Lyne, OL6 7SA.|
2. Information About Us
2.1 Our Site, www.eastathome.com, is operated by East at Home, whose main
trading address is 137 Old St, Ashton Under Lyne, OL6 7SA.
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in
order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis.
We may alter, suspend or discontinue Our Site (or any part of it) at any
time and without notice. We will not be liable to you in any way if Our
Site (or any part of it) is unavailable at any time and for any period.
4. Age Restrictions
4.1 Consumers may only purchase Food Products through Our Site if they are
at least 18 years of age.
5. Business Customers
These Terms and conditions apply to consumers only and do not apply to
customers purchasing Food Products in the course of business.
6. International Customers
Please note that We only deliver within the United Kingdom.
7. Food Products, Pricing and Availability
7.1 We make all reasonable efforts to ensure that all descriptions and
graphical representations of Food Products available from Us correspond to
the actual Food Products that you will receive. Please note, however, the
· Images of Food Products are for illustrative purposes only. There may be
slight variations in colour between the image of a product and the actual
product sold due to differences in computer displays, lighting conditions,
and the fact that foodstuffs will naturally vary in appearance.
· Images and/or descriptions of packaging are for illustrative purposes
only, the actual packaging of Food Products may vary.
7.2 Most Food Product descriptions provided on Our Site include a list of
ingredients. We will also indicate where a product is suitable for
vegetarian and/or vegan customers and will clearly state if any Food
Product contains (or may contain) any of the following which may cause
allergies or intolerances (please note, however, that some or all of Our
Food Products are prepared in the same environment and we cannot guarantee
that they will be 100% free of such ingredients):
- Milk or lactose
- Other nuts
- Sesame seeds
- Soya or soybeans
7.3 We cannot guarantee that all Food Products will always be available.
7.4 Minor changes may, from time to time, be made to certain Food Products
between your Order being placed and Us processing that Order and
dispatching the Food Products, for example, to reflect changes in relevant
laws and regulatory requirements. Any such changes will not change any main
characteristics of the Food Products and will not normally affect your use
or enjoyment of those Food Products. However, if any change is made that
would affect your use or enjoyment of the Food Products, suitable
information will be provided to you.
7.5 We make all reasonable efforts to ensure that all prices shown on Our
Site are correct at the time of going online. We reserve the right to
change prices and to add, alter, or remove special offers from time to time
and as necessary. Changes in price will not affect any order that you have
7.6 All prices are checked by Us before We accept your Order. In the
unlikely event that We have shown incorrect pricing information, We will
contact you to inform you of the mistake. If the correct price is lower
than that shown when you made your Order, we will simply charge you the
lower amount and continue processing your Order. If the correct price is
higher, We will give you the option to purchase the Food Products at the
correct price or to cancel your Order (or the affected part of it). We will
not proceed with processing your Order in this case until you respond. If
We do not receive a response from you within 24 hours, We will treat your
Order as cancelled and notify you of this.
7.7 In the event that the price of Food Products you have ordered changes
between your Order being placed and Us processing that Order and taking
payment, you will be charged the price shown on Our Site at the time of
placing your Order.
7.8 Delivery charges are not included in the price of Food Products
displayed on Our Site. For more information on delivery charges, please
refer to https://www.eastathome.com/delivery-information/. Delivery options
and related charges will be presented to you as part of the order process.
8. Orders – How Contracts Are Formed
8.1 Our Site will guide you through the ordering process. Before submitting
your Order you will be given the opportunity to review your Order and amend
it. Please ensure that you have checked your Order carefully before
8.2 If, during the order process, you provide Us with incorrect or
incomplete information, please contact Us as soon as possible. If We are
unable to process your Order due to incorrect or incomplete information, We
will contact you to ask to correct it. If you do not give us the accurate
or complete information within a reasonable time of Our request, We will
cancel your Order and treat the Contract as being at an end. If We incur
any costs as a result of your incorrect or incomplete information, We may
pass those costs on to you.
8.3 No part of Our Site constitutes a contractual offer capable of
acceptance. Your Order constitutes a contractual offer that We may, at Our
sole discretion, accept. Our acknowledgement of receipt of your Order does
not mean that we have accepted it. Our acceptance is
indicated by Us sending you an Order Confirmation by email. Only once We
have sent you an Order Confirmation will there be a legally binding
Contract between Us and you.
8.4 Order Confirmations shall contain the following information:
- Your Order Number;
- Confirmation of the Food Products ordered including full details of the
main characteristics of those Food Products;
- Fully itemised pricing for the Food Products ordered including, where
appropriate, taxes, delivery and other additional charges;
- Estimated delivery date
8.5 We will also include a paper copy of the Order Confirmation with your
8.6 In the unlikely event that We do not accept or cannot fulfil your Order
for any reason, We will explain why in writing. No payment will be taken
under normal circumstances. If We have taken payment any such sums will be
refunded to you as soon as possible and in any event within 7 days.
8.7 Any refunds due under this Clause 8 will be made using the same payment
method that you used when ordering the Food Products.
9.1 Payment for Food Products and related delivery charges must always be
made in advance and you will be prompted to pay during the order process.
Your chosen payment method will not be charged until We dispatch your Food
9.2 We accept PayPal and credit card payments on Our Site.
10. Delivery, Risk and Ownership
10.1 All Food Products purchased through Our Site will normally be
delivered on the date specified during the Order process (subject to delays
caused by events outside of Our control, for which see Clause 14).
10.2 Delivery shall be deemed complete and the responsibility for the Food
Products will pass to you once We have delivered the Food Products to the
address you have provided.
10.3 Ownership of the Food Products passes to you once we have received
payment in full of all sums due (including any applicable delivery
10.4 Any refunds due under this Clause 10 will be made using the same
payment method that you used when ordering the Food Products.
11. Problems with the Food Products
11.1 By law, We must provide goods that are of satisfactory quality, fit
for purpose, as described at the time of purchase.
11.2 If any Food Products you have purchased do not comply as stated above
and, for example, are damaged when you receive them, or if you receive
incorrect Food Products, please contact Us at email@example.com as soon
as reasonably possible and in any event within 24 hours to
inform Us of the problem, and to arrange for a refund or replacement.
11.3 Refunds (whether full or partial, including reductions in price) under
this Clause 11 will be issued within 7 calendar days of the day on which We
agree that you are entitled to the refund.
11.4 Any and all refunds issued under this Clause 11 will include all
delivery costs paid by you when the Food Products were originally
11.5 Refunds under this Clause 11 will be made using the same payment
method that you used when ordering the Food Products.
12.1 You may cancel an Order (and receive a full refund of any sums already
paid) at any time up to 3 days before we dispatch your Food Products by
emailing us at firstname.lastname@example.org. Orders cannot be cancelled after this
time or once they have been dispatched.
12.2 Please note that, due to the perishable nature of the Food Products
that we sell, you will not have a right to cancel under the 14 day
“cooling-off” period given to EU consumers under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013. You
may cancel after receiving Food Products if there is a problem with them,
as set out in Clause 11, but you cannot cancel merely because you have
changed your mind.
12.3 Any refunds due under this Clause 12 will be issued to you within 7
calendar days of the day on which you inform Us that you wish to cancel
12.4 Refunds under this Clause 12 will be made using the same payment
method that you used when ordering the Food Products.
13. Our Liability to Consumers
13.1 We only supply products for domestic and private use by consumers. We
make no warranty or representation that the Food Products are fit for
commercial, business or industrial use of any kind (including resale). We
will not be liable to you for any loss of profit, loss of business,
interruption to business, or for any loss of business opportunity.
14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our
obligations where that failure or delay results from any cause that is
beyond Our reasonable control. Such causes include, but are not limited to:
power failure, internet service provider failure, strikes, lock-outs or
other industrial action by third parties, riots and other civil unrest,
fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism
(threatened or actual), acts of war (declared, undeclared, threatened,
actual or preparations for war), epidemic or other natural disaster, or any
other event that is beyond Our reasonable control.
15. Communication and Contact Details
15.1 If you wish to contact Us with general questions or complaints, you
may contact Us by email at email@example.com
16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always
use all reasonable endeavours to ensure that your experience as a customer
of Ours is a positive one, We nevertheless want to hear from you if you
have any cause for complaint.
16.2 If you wish to complain about any aspect of your dealings with Us,
please email us at firstname.lastname@example.org
17. How We Use Your Personal Information (Data Protection)
17.1 All personal information that We may use will be collected, processed,
and held in accordance with the provisions of EU Regulation 2016/679
General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
18. Other Important Terms
18.1 We may transfer (assign) Our obligations and rights under these Terms
and conditions (and under the Contract, as applicable) to a third party
(this may happen, for example, if We sell Our business). If this occurs,
you will be informed by Us in writing. Your rights under these Terms and
conditions will not be affected and Our obligations under these Terms and
conditions will be transferred to the third party who will remain bound by
18.2 You may not transfer (assign) your obligations and rights under these
Terms of Sale (and under the Contract, as applicable) without Our express
18.3 The Contract is between you and Us. It is not intended to benefit any
other person or third party in any way and no such person or party will be
entitled to enforce any provision of these Terms and conditions.
18.4 If any of the provisions of these Terms and conditions are found to be
unlawful, invalid or otherwise unenforceable by any court or other
authority, that / those provision(s) shall be deemed severed from the
remainder of these Terms and conditions. The remainder of these Terms and
conditions shall be valid and enforceable.
18.5 No failure or delay by Us in exercising any of Our rights under these
Terms and conditions means that We have waived that right, and no waiver by
Us of a breach of any provision of these Terms and conditions means that We
will waive any subsequent breach of the same or any other provision.
18.6 We may revise these Terms and conditions from time to time in response
to changes in relevant laws and other regulatory requirements. If We change
these Terms and conditions as they relate to your Order, We will give you
reasonable advance notice of the changes and provide details of how to
cancel if you will be affected by them and are not happy with them.
19. Law and Jurisdiction
19.1 These Terms and Conditions, and the relationship between you and Us
(whether contractual or otherwise) shall be governed by, and construed in
accordance with the law of England & Wales.
19.2 If you are a consumer, you will benefit from any mandatory provisions
of the law in your country of residence. Nothing in Sub-Clause 19.1 above
takes away or reduces your rights as a consumer to rely on those
19.3 If you are a consumer, any dispute, controversy, proceedings or claim
between you and Us relating to these Terms and Conditions, or the
relationship between you and Us (whether contractual or otherwise) shall be
subject to the jurisdiction of the courts of England, Wales, Scotland, or
Northern Ireland, as determined by your residency.
19.4 If you are a business, any disputes concerning these Terms and
Conditions, the relationship between you and Us, or any matters arising
therefrom or associated therewith (whether contractual or otherwise) shall
be subject to the exclusive jurisdiction of the courts of England &