Refund policy

We want you to be completely happy with your order. If something isn’t right, we’ll do our best to make it right.

Please contact us at support@eastathome.com within 24 hours of receiving your order, explaining the issue and including any relevant photos so we can help resolve it quickly.

Perishable Food Items

Because many of our products are fresh or perishable, we’re unable to accept returns once they’ve left our premises.

However, if there is a problem with your order — such as a damaged, incorrect, or missing item — please get in touch within 24 hours and we will arrange a replacement or refund where appropriate.

Non-Perishable Items

Faulty or Damaged Items

If you receive a faulty or damaged non-perishable item, please email support@eastathome.com with details and photos.

We’ll offer either a replacement or full refund, whichever you prefer.

Unwanted or Non-Faulty Items

If you change your mind about a non-perishable item, you can return it within 14 days of receiving it, provided it is unused, unopened, and in its original packaging.

Please contact us first at support@eastathome.com and we’ll guide you through the return process.

Return postage is the customer’s responsibility, but we’ll refund the full item cost once we’ve received and inspected the return.

Refunds are processed within 7 days of receipt, as long as the item meets the return conditions.

Need Help?

If you’re unsure whether your product qualifies for a return or refund, just email us at support@eastathome.com and our team will be happy to help.

Last updated: October 2025